Service Center Manager

Summary

The service center manager directs service center activities of electric motor and associated electrical equipment repair and field service. Responsible for managing personnel assigned to the division including hiring/terminating, retention, promotion, mentoring and succession planning.

Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Manage, direct, and implement operations strategies and objectives to ensure the achievement of division goals.
• Plan, prepare, control, monitor, and forecast direct and/or indirect budgets. Achieve the division’s yearly financial objectives through planning, directing, controlling, implementing, evaluating, monitoring and forecasting as needed to achieve budget.
• Identify appropriate orientation and training for new employees and establish procedures to ensure such training takes place. Training is an ongoing activity, crucial for new staff as well as for long-term staff who take on new responsibilities or who experience changes in the way their existing duties need to be performed. Those who take on new responsibilities or experience job changes typically need additional direction and guidance for a period of time until the new work becomes more familiar.
• Measurement of performance to Company goals and standards and establishment of targets for improvements in safety, quality, cost, delivery, and employee relations.
• Reviews requests for quotations from customers and offers technical guidance, material estimates, and other support for sales personnel.
• Help employees address and resolve a wide variety of concerns and complaints. These typically involve job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
• Develop your employees by mentoring and providing ongoing career coaching.
• Continuous Process Improvement – Continuous process improvement is an important part of growing our business. Managers should constantly monitor operational successes and failures and seek ways to increase productivity through process improvements.
• Communicate daily with VP/General Manager regarding job scheduling, repair problems, customer concerns, employee performance, and other matters, as deemed appropriate.
• Attend seminars, expositions, and various schools to stay current on technical information related to the electromechanical service industry.

• Carry out disciplinary actions in accordance with company policy.
• Coordinate with HR Manager/VP/General Manager regarding interviewing and hiring applicants and terminating employees.
• Provide customer support when necessary.
• Work weekends and/or cover on off shift as needed.
• Other duties as assigned.

Non-Essential (Secondary) Duties:

• Ability to work in a TEAM environment.
• Ability to manage multiple priorities, effective team player.
• Assist in testing and troubleshooting of rotating equipment as needed.
• Other duties as assigned.

Supervisory Responsibilities:

• Directly supervises a team of salary and hourly employees.
• Carries out supervisory responsibilities in accordance with Company policies and applicable laws.
• Conducts interviews and makes recommendations with regard to potential qualified applicants.
• Train and mentor direct employees, including development plans to challenge and perpetuate growth.
• Plans, assigns, and directs engineering and related work.
• Monitors progress against production schedules and takes corrective action to ensure timely completion of assignments.
• Conducts performance reviews (formal and informal) for all direct reports according to SWE policies; may be called upon by VP/GM to provide input on the performance of other personnel as needed.
• Rewards and disciplines employees.
• Addresses personnel complaints and resolves problems.

Requirements

Qualifications:

• Ability to pass a pre-employment drug screen, and physical.
• Complete a satisfactory nationwide criminal background check.
• Must have a valid driver’s license.

Education and/or Experience:

• BSBA degree from an accredited University.
• Ten years’ experience in electric rotating equipment repair and field service.
• 5 years minimum supervisory, or project management experience, with an emphasis on business management.
• Prior management experience of profit and loss statement, including financial budgeting, is preferred.

Language Skills:

• Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.

Mathematical Skills:

• Ability to work with mathematical concepts as required in fundamental AC/DC electrical theory.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to compute rate, ratio, and percent as well as to draw and interpret graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• To perform this job successfully, an individual shall have basic computer competence and the ability to work with common software such as MS Word, Excel, and Outlook.

Physical Demands:

• Frequently (over 1/3 of the time) required to stand, use hands and fingers to handle or feel.
• Occasionally (less than 1/3 of the time) required to, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• Some work shall be performed at elevated heights (up to 18 feet more or less) using step ladders or lifts. Generally, his work will be for less than a few hours.
• Occasionally lifting and/or moving up to 25 pounds.
• Occasionally climb structures using ladders, reach overhead, and work in elevated positions, normally for the purpose of inspecting or observing.
• Must have good vision with visual color discrimination to determine color wire and insulators.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The typical work environment is an industrial manufacturing office environment frequently sitting at a desk and operating a computer.
• Occasional travel by aircraft and/or automobile is required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.